Program and Services evaluation
How do you measure sucess?
All organisations, governments and communities need to know if their services and strategies are achieving the desired outcomes for their clients and the wider community.
Yet, too often program and service evaluation is approached as an afterthought, misperceived as a daunting and often confusing task.
At Push Consulting we are well versed in evaluation and the extrapolation of meaningful objective data and information from seemingly subjective issues and complex problems.
"Program and service evaluation is currently most often approached with a 'cart before the horse' methodology. The most logical point at which to define the assessment & evaluation criteria is when a service or program is co-designed with all key stakehloders. Expectations are managed and evaluation becomes a seamless operational function - not an end of program chore!"
Shawn Boyle. Principal, Push Consulting.
Get the best answers
We understand how to create a program logic from which the evaluation framework evolves and positively engages all stakeholder groups in achieving results. Understanding what is done (activities and outputs), how it is executed (approach and values) and the impact it made to your target stakeholder group (outcomes), forms the 'big three' pillars of any sucessful evaluation.
… by asking the right questions
We help create robust frameworks to help your teams take the angst out of evaluation. No more concerns about how to seperate service from community outcomes, data and indicators, means from ends and short and long term effects.
Our work gives you the capability to show evidence of success to your stakeholders, funders and communities.
Not only does your well-communicated assessment provide clarity to the group, I think it's really useful feedback for the collective to understand what the road ahead looks like and how their investment will return a dividend.
We have the knowledge & skills
Our expertise and experience stretches from reviewing one-off projects to assessing whole of government policy and program initiatives. We can work with researchers, universities and other parties to ensure you evaluation is focussed and communicates success.
… to help you shine
From constructing the first Closing-the-Gap evaluation framework to helping interview individual clients of services, our experience and skills will help you embed and activate the right evaluation frameworks to enable you to evidence and champion your capabilities and achievements.
"Working with multi-national private sector providers of health & custodial care contracts in the early 2000s taught us a lot. Payment-by-Results led contracts meant that a focus on contractual KPI achievement created a results-oriented approach to service design. This is where we saw how the appropriate combined usage of technology and innovative assessment methodologies really helped drive the growth of effective social and health care services."
Giles Dutfield. Principal, Push Consulting .
Intellectual disability advocacy
Measuring the effectiveness of a project to provide information for, and advoacte on behalf of, those with intellectual disabilities across WA.
Restorative Justice
Evaluating the effectiveness of programs which utilise restorative justice to promote self-realisation to reduce recidivism rates in released offenders.
Decision making for Charitable trusts
Consultancy to inform the creation of a decison making framework to ensure that all requests for funding are considered with parity and on an equitable basis.
Secure digital data collection solutions
Utilising innovative technology to securely aquire new data points with which to power continuous program and service evaluation for greater responsivity and agility.
Does one size fit all?
There are many criteria by which to assess evaluation partners. Though well researched, many large scale adademic and consultancy frameworks often lack the nuanced details vital to pick up the local colour from the communities where the 'rubber hits the road.'
Our value lies in our ability to blend the rigour of academic models and large scale solutions with the practical lived experience of work in government and first hand program delivery experience. Layered on top of this is our experience with commercially driven social care providers and commercial applications of technology to drive more effective and secure data aquisition.
With Push Consulting you really do get the best of all worlds.
Program & service evaluation support services
We offer a range of engagement options to drive effective evaluation frameworks.
Appraisal and advice
Consultancy support to add effective evaluation frameworks to existing programs and services. We meet with your team, examine the program scope and any existing evaluation data. We then and add external insight and input to improve your existing frameworks and data collection methodology.
Evaluation framework creation
A complete research, design and delivery package. Delivered in consultancy with your staff this includes a full evaluation framework based on program evaluation, stakeholder, community and sector research.
This can be based on existing program or service performance data for ongoing work or implemented at the onset of new projects.
How we can help you evaluate and evidence your program and service outcomes?
Call us now on +61 (0)8 6102 4920 or use the form below to get in touch.
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Pro Bono
Every month we allocate a fixed amount of Pro Bono time to help organisations.